1. Seller

PRIMVITAL LTD
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Email: contact@primvital.com
(“we”, “us”, “our”).

We operate the online store at primvital.com (the “Store”). These Terms govern your use of the Store and any purchase of products or services from us.

2. Buyers & Eligibility

Purchases may be made by adults (18+) and legal entities. A “Consumer” is a natural person acting wholly or mainly outside their trade, business, craft or profession.

3. Products

The Store sells food products (including seeds, herbal mixes and other foods), cosmetics and printed informational materials (collectively, “Goods”). We may also make available complimentary digital content (e.g., e‑books) provided free of charge as a bonus with qualifying purchases (“Digital Bonus”). Digital Bonuses are not sold separately, are provided at our discretion and do not form part of the price of the Goods.
We do not increase the price of the Goods to recover the cost of any Digital Bonus, nor do we reduce the quality or quantity of the Goods because a Digital Bonus is offered. Where we indicate a “value” for a Digital Bonus, that figure is an indicative value based on typical market pricing for comparable titles and is provided for information only.

4. Offers, Prices, Orders

4.1 Information on product pages together with the price constitutes an offer.
4.2 Prices include applicable taxes where stated. Prices exclude shipping costs and any import duties or taxes payable upon import into your country.
4.3 To place an order, complete the checkout workflow and click Order and Pay.
4.4 Accepted payment methods are shown at checkout (e.g., Stripe, PayPal, bank transfer, selected cryptocurrencies, cash on delivery in selected countries).
4.5 By placing an order you accept these Terms.

5. Delivery, Risk & Title

5.1 We dispatch within up to 5 working days after payment is received (Mon–Fri, excluding public holidays).
5.2 Risk in the Goods passes on delivery to you or your nominee. Title passes on full payment.
5.3 If a shipment is returned to us due to non‑collection or refusal not caused by our fault, we may re‑ship after you pay the additional shipping/return costs.

6. Importer of Record, Duties & Refusals

6.1 For cross‑border deliveries, you are the importer of record and are responsible for any customs formalities, duties and taxes in the destination country.
6.2 If you refuse to pay duties or to complete customs formalities, the carrier may return or destroy the parcel. If the order is returned, we will refund the item price less any unrecoverable shipping, return and handling costs. Shipping charges are non‑refundable unless required by law.

7. Right to Cancel (Consumers)

7.1 Consumers have 14 days to cancel without giving any reason. The period runs from the day you (or someone you nominate) receives the Goods.
7.2 To cancel, send us a clear statement (email is fine). You must return the Goods within 14 days of cancellation. You bear the direct cost of return (including any customs charges).
7.3 Hygiene/health exception: the right to cancel does not apply to Goods sealed for health protection or hygiene purposes once unsealed after delivery.
7.4 We refund within 14 days of receipt of the returned Goods (or proof of return), using the original payment method where possible. Refunds of cross‑border orders do not include customs duties we cannot reclaim.

8. Digital Bonuses (Free e‑books, etc.)

8.1 Digital Bonuses are provided free of charge as a goodwill extra. Your statutory cancellation rights for the purchased Goods remain unaffected.
8.2 License: we grant you a non‑exclusive, non‑transferable, personal licence to use any Digital Bonus for private, non‑commercial purposes. You must not share, resell, or make it publicly available.
8.3 Returns: if you obtain a refund for the related order, we may revoke access to any Digital Bonus and/or disable download links.
8.4 Compatibility: Digital Bonuses are typically provided as PDF files viewable with standard PDF readers. If a file is defective, contact us and we will repair or replace it.

9. Faults, Warranty & Remedies

9.1 We must supply Goods that conform to the contract. If your Goods are faulty or mis‑described, contact us.
9.2 Legal rights: Consumers have statutory rights under the Consumer Rights Act 2015. These include a short‑term right to reject faulty Goods within 30 days of delivery, a right to repair or replacement, and (if repair/replacement is unsuccessful) a final right to price reduction or to reject for a refund.
9.3 Nothing in these Terms affects your statutory rights.

10. Complaints & Returns Process

Please email contact@primvital.com with your order number, description of the issue and preferred remedy. We will provide return instructions and the return address.

11. Health & Safety Disclaimer (Informational Content)

11.1 Any articles, videos or educational content on the Store are informational only and are not medical advice. They must not replace consultation with a qualified healthcare professional.
11.2 Our food supplements should be used as directed. Food supplements are not a substitute for a varied, balanced diet and healthy lifestyle. Do not exceed the recommended daily dose. Keep out of reach of children. If you are pregnant, breastfeeding, have a medical condition or take medication, seek medical advice before use.
11.3 We do not make medicinal claims. Our products are marketed as foods/food supplements, not medicines.

12. Liability

12.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for defective products under applicable law, or for any matter which cannot be limited by law.
12.2 We are not liable for indirect or consequential losses (e.g., loss of profit, data or business opportunities) unless required by law.
12.3 Subject to 12.1–12.2, our total liability for losses arising from any order is limited to the amount you paid for that order.
12.4 Digital content: if a Digital Bonus provided by us damages a device or digital content due to lack of reasonable care and skill, we will repair the damage or pay you compensation.
12.5 Force majeure: we are not responsible for delays or failures caused by events outside our reasonable control (e.g., customs delays, strikes, carrier disruptions, natural disasters).

13. Age

The Store is intended for customers 18+. Do not purchase if you are under 18.

14. Newsletter & Marketing

You may subscribe to our newsletter. You can unsubscribe at any time via the link in the email or by contacting us. We may, in compliance with applicable law, email customers about products similar to those previously purchased, with an easy opt‑out in every message.

15. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Courts of England and Wales have jurisdiction, without prejudice to any mandatory consumer protections of your country of residence. We are not obliged to participate in alternative dispute resolution schemes but may do so at our discretion.

16. Changes to these Terms

We may update these Terms from time to time. Changes will not affect contracts already concluded. The current Terms are published on this page.